Do I need to provide any cleaning supplies?
We bring all our own cleaning supplies. If you have a specific product that you would like us to use, just let us know.
How much will it cost to clean my home?
We believe in honest, flat-rate pricing, based on the number of bedrooms in your home. You can view how much it will cost to clean your home on our services page. Occasionally, we may have to adjust the price of your cleaning if the size of your home or the particular job is greatly understated.
What forms of payment do you accept?
In order to simplify the payment process, we accept Visa, and Mastercard credit card payments through our online booking form. That way, once your booking is confirmed, you don’t need to worry about having cash or writing a cheque on the day of service. You will not be charged until after your cleaning is complete.
Do I need to make a new booking each time?
No. Once you sign up for a recurring service, we will be there like clockwork on the date and time you have chosen. Should you wish to change your cleaning time, simply contact us and we will adjust the booking to suit your needs.
How do I sign up for recurring services?
Simply select the frequency (weekly, bi-weekly, monthly…) when making a booking.
Are you bonded and insured?
Yes, we are fully bonded and insured. If you need proof of insurance, email us at email@example.com and we’ll be glad to help you.
Do I have to be home for the cleaning?
You don’t have to be home for the cleaning. Simply leave a key for us under the doormat, in the mailbox, or with a neighbour and let us know. KV Cleaning Services is here to make your life easier. Just make sure not to set the alarm!
How long will my cleaning take?
We usually estimate 1 hour per bedroom, but we do not specify a length of cleaning. We have a general time allotted based on the size of your home, but we work until we are finished for a typical home and within reason. For unusual cases like hoarders, or extremely large homes, we may adjust the estimate reasonably.
How many cleaners do you send?
We send two experienced cleaners to your home. We work in teams of two so we can clean your home faster, more thoroughly and leave you with more free time.
Is your service guaranteed?
Yes, if you are not satisfied with your cleaning, we will schedule a re-cleaning at no extra charge. We have a list of our services, so you can know exactly what to expect from us
What days are you available and what are your hours of operation?
We work 7 days a week. Our first jobs commence between 8:30 and 9:30 am, and we start our last jobs between 4:30 and 5:30 pm. When booking, you can inform us of a special request in the comments box. For example, if you would like us to arrive at 6:00 pm instead of 5:30 pm, because that is when you are home from work.